SaaS Platform Design

Fleet Management Dashboard

A&K Robotics

A&K Robotics is a company that works on transforming manual vehicles into autonomous self driving robots using intelligent navigating systems. The Autonomous Operations Fleet Management (AOFM) dashboard is designed to manage and keep track of the robots by staff at the airport.

My Role

Principle Product Designer

Duration

3 months

Tools

Figma, Miro, Slack

Link

Link

Link

https://www.aandkrobotics.com

Overview

/Challenge

/Challenge

/Challenge

A&K’s product and service offering to their clients, that include airports and other public locations, include robots and fleet management software for staff.

Fleet management is key to operating these robots at scale, where 100s of robots could be operating across a large space such as an airport. Staff require visibility into robot locations and current operations, as well as live and historical statistics.

/Solution

/Solution

/Solution

This created an opportunity for a centralised tracking system which led to the design and deployment of the AOFM dashboard.

I designed the end to end system for staff to access key data points, track metrics, and operate basic functions through the AOFM dashboard. Led 4-phase design process from problem discovery to deployment and post-test iteration.

/Impact

/Impact

/Impact

The mimimum viable product was able to Reduced robot lookup time by 60% through centralized data visualization. Achieved 90% task success rate in usability tests for location tracking and status monitoring. System scaled to support 100+ autonomous robots with seamless interaction patterns.

Identifying Pods

The map shows the pod's live location along with the pod's number and statistics. The staff can select where they want to track pods or choose a pod to track.

Tracking Pods

The staff can track the pods through the map that shows live metrics of the pods such as pod's location, power status, user occupancy, and journey details.

Follow metrics

Engagement rates shows how the customers are using the pod, hotspots with pod traffic and pods at special events.

Pod KPIs

Each pod has its own page to show how that particular pod is performing. It shows pod history and statistics to indicate how and where the pod is being used.

Experience Mapping

The company’s key user groups are the airport staff and internal manager. By conducting secondary research and interviewing the client groups, I discovered the pain points of the airport staff and the internal managers of A&K robotics.

With the pain points, I compiled their task flows into experience maps and identified opportunities.

By converting opportunities into features that can be implemented digitally, I began ideating and grouped the features into categories.

Content hierarchy

I created an information architecture diagram to create hierarchies of the features and place them within the larger context of the website.

Reimagining tasks

I reimagined the user flow of the website for airport staff and internal managers to see how they use the dashboard with the new features.

Identifying Pods

The map shows the pod's live location along with the pod's number and statistics. The staff can select where they want to track pods or choose a pod to track.

Tracking Pods

The staff can track the pods through the map that shows live metrics of the pods such as pod's location, power status, user occupancy, and journey details.

Follow Metrics

Engagement rates shows how the customers are using the pod, hotspots with pod traffic and pods at special events.

Pod KPIs

Each pod has its own page to show how that particular pod is performing. It shows pod history and statistics to indicate how and where the pod is being used.

Experience Mapping

The company’s key user groups are the airport staff and internal manager. By conducting secondary research and interviewing the client groups, I discovered the pain points of the airport staff and the internal managers of A&K robotics.

With the pain points, I compiled their task flows into experience maps and identified opportunities.

By converting opportunities into features that can be implemented digitally, I began ideating and grouped the features into categories.

Reimagining tasks

I reimagined the user flow of the website for airport staff and internal managers to see how they use the dashboard with the new features.

Content hierarchy

I created an information architecture diagram to create hierarchies of the features and place them within the larger context of the website.

Results

  • The new dashboard reduced the staff's troubleshooting time by 40% and allowed them to follow the pods digitally instead of manually.

  • The staff are now able to monitor the pods remotely in real time for the first time.

  • The design improved staff operational efficiency by 25% as a result of reducing manual checks.

  • The new design transformed the AOFM dashboard from a static control page into a live operational command centre.

  • The new dashboard reduced the staff's troubleshooting time by 40% and allowed them to follow the pods digitally instead of manually.

  • The staff are now able to monitor the pods remotely in real time for the first time.

  • The design improved staff operational efficiency by 25% as a result of reducing manual checks.

  • The new design transformed the AOFM dashboard from a static control page into a live operational command centre.

  • The new dashboard reduced the staff's troubleshooting time by 40% and allowed them to follow the pods digitally instead of manually.

  • The staff are now able to monitor the pods remotely in real time for the first time.

  • The design improved staff operational efficiency by 25% as a result of reducing manual checks.

  • The new design transformed the AOFM dashboard from a static control page into a live operational command centre.

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